Shipping & Delivery

Orders placed before 14:00 (Kyiv time, UTC+2/+3) on a business day are processed the same day. Orders placed later, on weekends, or on public holidays are processed on the next business day.

You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with a tracking number once your parcel leaves our warehouse.

We ship worldwide. Ukraine, the European Union, the United Kingdom, Switzerland, Norway, the United States, Canada, and most other countries are supported.

If your country is not available at checkout, please contact us at ukccatc@gmail.com and we will arrange a custom quote.

For Ukrainian customers we use the two most trusted national carriers:

• Nova Poshta — delivery to a branch (відділення), parcel locker (поштомат), or courier to your address. Typical last-mile time: 1–2 business days within Ukraine after the parcel arrives.
• Ukrposhta — economy option for delivery to a branch in smaller towns and rural areas not covered by Nova Poshta. Typical last-mile time: 2–5 business days.
• Domestic dispatch from our Odessa warehouse via Nova Poshta or Ukrposhta: typically 1–5 business days within Ukraine.
• International orders (from Nepal or our EU fulfilment hub): 5–14 business days depending on route and customs.

Parcels sent to individuals in Ukraine are subject to Ukrainian customs rules. As of the date of this policy, personal international parcels with a declared value up to EUR 150 are generally exempt from import VAT and customs duty. Parcels above this threshold are subject to 20% VAT and, where applicable, 10% customs duty on the amount exceeding EUR 150.

When required, we prepare the commercial invoice and CN22/CN23 customs declaration and provide it to the carrier. If additional documents are requested by Ukrainian customs, we will contact you by email.

The recipient is the importer of record and is responsible for any import taxes, duties, and brokerage fees charged by Ukrposhta, Nova Poshta International, or customs. These fees are not included in the product price or shipping cost shown at checkout.

For the European Union and the United Kingdom, we typically ship via DHL Express, UPS, or a comparable tracked service.

Estimated transit times after dispatch:

• European Union: 3–7 business days.
• United Kingdom: 4–8 business days.
• United States and Canada: 5–10 business days.
• Rest of the world: 7–21 business days.

Shipping cost is calculated at checkout based on the destination, weight, and dimensions of the parcel. The exact amount is shown before payment.

From time to time we run free-shipping promotions for orders above a certain amount — the current threshold is displayed on the shop and product pages.

Singing bowls, tingsha, and gongs are fragile hand-made items. Every order is packed in double-walled cardboard, wrapped in bubble wrap and shock-absorbing foam, and marked as fragile.

If your parcel arrives visibly damaged, please refuse delivery or open it in front of the courier and request a damage report. Then contact us within 48 hours with photos so we can start the claim and replacement process.

Once shipped, you will receive an email with a tracking number and a link. For Ukrainian orders you can also track your parcel directly on novaposhta.ua or ukrposhta.ua using the same number (Track & Trace / TTH).

If the tracking has not updated for more than 5 business days, please contact us and we will investigate with the carrier.

Occasional delays may occur due to customs clearance, weather, strikes, or force majeure. If your parcel is significantly delayed, contact ukccatc@gmail.com and we will open an investigation with the carrier.

A parcel is officially considered lost after 30 calendar days from dispatch for international shipments (or 21 days for domestic Ukrainian shipments). In this case we will either resend the order at no extra cost or issue a full refund, at your choice.

Parcels returned to us as "undelivered" because of an incorrect address, no pickup within the storage period, or refusal to pay customs fees can be resent at the customer's expense, or refunded minus the actual shipping and return-shipping cost.

Please double-check your delivery address, city, postal/ZIP code, and phone number before confirming the order. For Ukraine we recommend using the format: Full name, city, Nova Poshta branch number or full street address, phone number in international format (+380...).

We are not responsible for parcels lost due to an incorrect or incomplete address provided by the customer.

For any shipping question, tracking issue, or delivery change request, contact:

Himalayan Sound — ukccatc@gmail.com — RC London, Instytutska St., Odesa, 65000, Ukraine