Returns & Refunds

You have the right to return most products within 14 calendar days from the date of delivery, without giving any reason. This is your statutory "right of withdrawal" under EU / UK consumer law and Article 9 of the Law of Ukraine "On the Protection of Consumer Rights".

For customers in Ukraine you additionally have the right, under the same law, to exchange a non-food product of proper quality within 14 days if it did not fit in shape, dimensions, style, colour, size, or for any other reason cannot be used as intended — provided the product has not been used and its presentation, consumer properties, seals and factory labels are preserved.

To be eligible for a return, the item must meet all of the following conditions:

• The return is requested within 14 calendar days of delivery.
• The product is unused and in the same condition as received.
• The product retains its original presentation, consumer properties, seals, factory labels, and packaging.
• You provide the order number or the sales receipt.

The following categories cannot be returned for hygiene, custom-made, or legal reasons:

• Custom-engraved or personalised singing bowls and gongs made specifically for you.
• Downloadable digital products (e-books, audio guides) once the download has started.
• Gift cards.
• Items marked "Final Sale" on the product page.

To start a return, please follow these steps:

• Email us at ukccatc@gmail.com with your order number, the item you wish to return, and the reason (optional).
• We will reply within 2 business days with a Return Merchandise Authorisation (RMA) number and the return address.
• Pack the item securely in its original packaging with all accessories and enclose a copy of the receipt and the RMA number.
• Ship the parcel to the address we provide. For Ukraine we typically accept returns to a Nova Poshta branch address.
• Send us the tracking number so we can monitor the return.

If the return is due to our error — wrong, damaged, or defective item — we cover the return shipping cost in full.

If the return is due to a change of mind or the statutory 14-day right of withdrawal, the customer is responsible for the return shipping cost, as permitted by EU / UK / Ukrainian consumer law.

For Ukrainian customers returning via Nova Poshta, we recommend using "Наложений платіж (післяплата)" only when explicitly agreed in writing, otherwise the parcel will be refused.

Once we receive and inspect the returned item, we will notify you by email. If the return is approved, we will refund the purchase price of the product to your original payment method.

Refund timeframes:

• Card refunds: 5–10 business days after approval (depends on your bank).
• Bank transfers to Ukrainian accounts: up to 7 business days.
• PayPal / Wise: within 3 business days.
• The original shipping cost is refunded only when the return is due to our error or when the entire order is cancelled within the statutory 14-day withdrawal period.

The fastest way to get a different item is to return the original one for a refund and place a new order for the desired product.

For Ukrainian customers wishing to exchange within the statutory 14-day period, we can also arrange a direct exchange — contact us to confirm availability of the replacement item and the exchange logistics.

If your item arrives damaged, defective, or does not match the order, contact us within 48 hours of delivery with photos of the item and the outer packaging.

For Ukrainian shipments we strongly recommend inspecting the parcel at the Nova Poshta or Ukrposhta branch before signing the acceptance form. If damage is visible, ask the branch staff to issue a damage report ("акт про пошкодження"). This significantly accelerates the claim.

We will arrange a free replacement, repair, or full refund — at your choice — in accordance with your statutory rights.

All singing bowls, tingsha, and gongs are covered by a 12-month manufacturing-defect warranty from the date of delivery. This warranty is in addition to any statutory rights you have under Ukrainian, EU, or UK consumer law and does not affect them.

The warranty does not cover damage caused by improper use, accidental drops, exposure to moisture, or normal wear of the outer patina.

For any return, refund, or warranty question:

Himalayan Sound — ukccatc@gmail.com — RC London, Instytutska St., Odesa, 65000, Ukraine